Return Policy


The rules and conditions of use of the site determine the rules for using the website of the online store. By using the website of the online store, you accept and agree to the circumstances provided for in these Terms and Conditions of Use.

1. Terms and definitions:
1.1. A contract concluded at a distance is a contract concluded by the Seller with the Buyer (client) using means of remote communication.
1.2. Online store - an online store that is located on the site owned by the Seller and has an address on the Internet, which presents the Goods offered for sale, terms of payment, delivery, return of these Goods.
1.3. An order is a duly executed and placed declaration of will of the Buyer (client), which is aimed at concluding a contract for the retail sale of Goods offered by the Seller for retail sale through the online store.
1.4. The buyer (client) is a natural person who purchases, orders, uses or intends to purchase or order products for personal needs not directly related to business activities. Such a natural person must possess the required amount of legal capacity and the necessary authority to enter into contracts for the purchase and order of Goods.
1.5. The seller is a business entity that, in accordance with the contract, sells the Goods to the consumer or offers them for sale.
1.6. The site is a website located on the Internet at the address:
1.7. Goods (products) – clothes, shoes, books, accessories and other groups of goods in the assortment presented in the online store, the remote sale of which is not prohibited in the online store. The Seller gives the Buyer the opportunity to view images (photographs) of the Goods, which are accompanied by information about the main characteristics of the products (name, country of origin, conditions of use, etc.) and the price of the products (Goods)
1.8. Delivery service - third parties who provide services for the delivery of Orders to the Buyer.
2. Naymenuvannya Prodavtsya, kontaktni dani.
2.1. Kliyent mozhe zvʺyazatysya iz Prodavtsem, yakyy upravlyaye internet-mahazynom, navedenymy nyzhche sposobamy.
- Elektronnoyu poshtoyu na adresu: .
3. Zahalʹni pravyla korystuvannya internet-mahazynom
3.1. Reyestruyuchysʹ na veb-sayti internet-mahazynu ta zamovlyayuchy Tovary cherez internet-mahazyn, Pokupetsʹ zasvidchuye svoyu povnu ta bezzaperechnu z·hodu zi vsima polozhennyamy ta pravylamy, rozmishchenymy na tsʹomu sayti.
3.2. Internet-mahazynom mozhutʹ korystuvatysya lyshe osoby vikom vid 18 rokiv. Pokupetsʹ povynen volodity neobkhidnym obsyahom diyezdatnosti ta neobkhidnymy povnovazhennyamy dlya ukladennya dohovoru kupivli-prodazhu Tovariv cherez veb-sayt. Reyestruyuchysʹ na veb-sayti Internet-mahazynu, vy harantuyete, shcho ye povnolitnim ta volodiyete neobkhidnym obsyahom tsyvilʹnoyi diyezdatnosti dlya vykorystannya veb-saytu Internet-mahazynu.
3.3. Budʹ-yaka osoba, yaka ne dosyahla 18 rokiv, mozhe korystuvatysya internet-mahazynom lyshe za z·hodoyu batʹkiv abo opikuniv.
3.4. Pokupetsʹ pohodzhuyetʹsya z tsymy Pravylamy shlyakhom zdiysnennya nastupnykh obovʺyazkovykh diy:
- Oformlennyam zamovlennya na Tovar v poryadku, peredbachenomu tsymy Pravylamy;
- Pryynyattya ta pohodzhennya Pokuptsem umov, vstanovlenykh tsymy Pravylamy, yake zdiysnyuyetʹsya pid chas reyestratsiyi na sayti Prodavtsya – stvorennya oblikovoho zapysu.
4. Reyestratsiya na sayti
4.1. Pokupetsʹ nese osobystu vidpovidalʹnistʹ za tochnistʹ, pravylʹnistʹ ta pravdyvistʹ informatsiyi, yaka vkazuyetʹsya Pokuptsem pid chas reyestratsiyi na sayti.
4.2. Kozhen, khto reyestruyetʹsya ta zdiysnyuye pokupky na veb-sayti v internet-mahazyni, nadaye svoyi personalʹni dani ta pohodzhuyetʹsya na yikh obrobku na umovakh, vyznachenykh Politykoyu konfidentsiynosti.
4.3. Pid chas zdiysnennya pokupky na veb-sayti v Internet-mahazyni, Pokupetsʹ pryymaye umovy Polityky konfidentsiynosti, Pravyla ta umovy vykorystannya saytu.
5. Poryadok oformlennya zamovlennya ta prydbannya Tovariv v Internet-mahazyni.
5.1. Zamovlennya pryymayutʹsya cherez sayt Pokupetsʹ oformlyaye zamovlennya, dodayuchy tovar u Korzynu.
2. Seller's name, contact details.
2.1. The Client can contact the Seller who operates the online store in the following ways.
- By e-mail to:
3. General rules for using the online store
3.1. By registering on the website of the online store and ordering Goods through the online store, the Buyer certifies his full and unquestionable agreement with all the provisions and rules posted on this website.
3.2. Only persons over 18 years of age can use the online store. The buyer must have the necessary legal capacity and the necessary authority to enter into a contract for the sale of Goods through the website. By registering on the Online Store website, you warrant that you are of legal age and have the required legal capacity to use the Online Store website.
3.3. Any person under the age of 18 may use the online store only with the consent of their parents or guardians.
3.4. The buyer agrees to these Rules by performing the following mandatory actions:
- Placing an order for the Goods in the manner prescribed by these Rules;
- Acceptance and agreement by the Buyer of the conditions established by these Rules, which is carried out during registration on the Seller's website - creating an account.
4. Registration on the website
4.1. The Buyer bears personal responsibility for the accuracy, correctness and veracity of the information provided by the Buyer during registration on the website.
4.2. Everyone who registers and makes purchases on the website in the online store provides his personal data and agrees to their processing by under the conditions specified in the Privacy Policy.
4.3. When making a purchase on the website in the online store, the Buyer accepts the terms of the Privacy Policy, Terms and conditions of use of the site.
5. Procedure for placing an order and purchasing Goods in the online store.
5.1. Orders are accepted through the website The buyer places an order by adding the product to the Cart.
5.2. When placing an order, the Buyer must specify the following information:
- Surname and first name of the Buyer or recipient of the order;
- Order delivery address;
- E-mail address;
- Contact details.
5.3. The website of the online store contains information on the characteristics of the Goods, the prices of the Goods, the materials from which they are made and the approximate availability of these Goods at the Seller.
5.4. When ordering the Goods, the Buyer chooses the Goods from the assortment offered by the Seller, specifying, in particular, the size, color, if necessary, providing other specific information and indicating the number of Goods ordered.
5.5. After selecting the Product, the Buyer must click the "Add to Cart" icon.
5.6. The product is moved to the Cart, which becomes visible after clicking the cart icon on the panel at the top of the site window. The buyer can go to the Cart by clicking the "Checkout" button, which activates a page where all the Products in the cart are displayed. The buyer can add or remove, change the number of Goods placed in the "Basket".
5.7. To purchase the Goods placed in the Basket, the Buyer must click on the button to go to "Checkout". After selecting the "Order" option, a page will open on which the Buyer must enter the data necessary to complete the transaction and ship the ordered Goods.
5.8. After choosing the delivery method (to the specified address) and entering all the necessary details (including payment details, if necessary), you should choose the payment method. The buyer can choose online payment (card payment by transfer via Liqpay, Wayforpay or Paypal)
5.9. Completion of placing an order is confirmed by clicking on the "Place order" button, which indicates the Buyer's confirmation of agreement with all the conditions set forth on this website of the online store.
5.10. Immediately after placing the order, the Buyer will receive an order confirmation email to the address he specified in the login details.
5.11. At any stage of placing an order until the moment of its execution, the Buyer can cancel the order by stopping the order process and leaving the order page. An order whose placement has not been completed by the Buyer shall not be accepted by the Buyer for execution.
5.12. The store may contact the Buyer by e-mail or at the specified phone number to clarify any unclear aspects, confirm the order or for any other issues related to the processing of the order.
5.13. The store is not responsible if the Buyer provided incorrect data.
5.14. Detailed conditions regarding the order of payment for the Goods are indicated in the "Delivery and payment" section on the website of the online store.
6. Availability of ordered Goods
6.1. All Products offered on the Internet Store website are in the Seller's stock.
6.2. In special cases (for example, if many Buyers order the same Product at the same time), it may not be available. In this case, the Buyer will be informed that the order cannot be processed within the terms set by the Seller.
6.3. The description of the Product, which is contained on the website of the online store, contains complete information about the available sizes. An item with an unavailable size cannot be added to the cart, but can be added to the wish list.
7. Impossibility of placing an order
7.1. If the Product is out of stock or the order cannot be processed for any other reason, the Buyer will be notified by email or phone of any problems with order processing and possible solutions. In this case, the Seller has the right to refuse to place an order and deliver the Goods.
7.2. The Seller has the right to deny the Buyer the processing of the order and its registration in the event that the Buyer has not collected the Goods from delivery 2 or more times in a row; if the Buyer refused to accept the Goods without reasonable grounds in the case of courier delivery; if the courier fails to deliver within 3 times, we will assume that you wish to terminate the Agreement.
8. Price of the Goods and methods of payment for the order.
8.1. The prices indicated on the website of the online store are indicated in hryvnias.
8.2. The price of the Product does not include the cost of delivery, which depends on the chosen method of delivery of the Product and the delivery address.
8.3. The price of the Product specified on the website at the time of placing the order includes all tax calculations and is the final price, binding for both the Buyer and the Seller. The seller can change the price of the Product unilaterally before the order is placed. Once an order is placed, the price cannot be changed, regardless of any price adjustments made by the Store, and any special offers or sales with discounts.
8.4. The Store reserves the right to unilaterally change the prices of the Products available on the Online Store website, to start selling new Products, to offer and cancel special offers on the Online Store website, or to change them.
8.7. Payment for Goods is possible by bank transfer using a bank card.
8.8. Pay attention! The online store never sends a message to the Buyer that the account for payment has changed and that a transfer to the Seller's account must be made. If the Buyer receives such an email, there is no need to respond to it or make any payments. Instead, you need to forward the email message unchanged to the address
9. Methods and cost of delivery of Goods
9.1. Goods are delivered only within Ukraine. The goods are delivered by courier services that the Buyer can choose when ordering the goods - Nova poshta, Ukrposhta, Justin, Meest.
9.2. If you choose to pay for the Goods after delivery, the processing of the order begins immediately after its registration.
9.3. If the Buyer has chosen delivery to the specified address and the selected Goods are available, the delivery time is from 1 (one) to 11 (eleven) working days after the successful placement of the order (depending on the region and type of delivery). Delivery times may be longer for sales at reduced prices, special offers or special campaigns. The delivery time can be increased unilaterally by the Seller for various reasons, about which the Seller informs the Buyers on the website of the online store.
9.4. Delivery is made only on working days. Delivery is not carried out on weekends and holidays, non-working days.
9.5. Pay attention! Order processing begins after 100% of the amount to be paid according to the order is credited to the Seller's account. At this moment, the process of delivery of Goods to the Buyer begins.
9.6. The cost of delivery depends on the method of delivery and payment. The cost of delivery is paid by the Buyer separately and is not included in the price of the Product.
9.7. In the event that the Product is not in stock or the order cannot be processed for any other reason, the Seller immediately contacts the Buyer with proposals for possible solutions. In this case, the term of delivery of the Goods increases and begins to be calculated from the moment the Goods arrive at the warehouse.
9.8. The date of receipt of the Goods is considered the date of signing by the Buyer of the accompanying documents, which confirm the fact of receipt by the Buyer.
9.9. Ownership of the Goods, the risk of accidental loss or damage to the Goods passes to the Buyer from the moment of receipt of the Goods and the Buyer signing the accompanying documents confirming receipt of the Goods.
9.10. Detailed conditions and terms of delivery of goods are indicated in the section "Payment and delivery" on the website of the online store.
10. Return of Goods of proper quality
10.1. The Buyer has the right to return the Goods of appropriate quality to the Seller for a similar one, if the Goods did not satisfy him in terms of shape, style, color, dimensions, size or for other reasons cannot be used by him as intended.
10.2. The Buyer has the right to terminate the contract and return the Goods of proper quality within 30 days from the date when the Buyer or a person designated by the Buyer (other than the carrier) took possession of the Goods.
10.3. The Buyer has the right to return the Good of proper quality, provided that it has not been used and if its Product appearance, consumer properties, seals, labels, as well as the settlement document issued to the Buyer together with the sold Goods have been preserved. In the event that the Product does not meet the specified requirements, the Seller has the right to refuse to exchange/return the Product.
10.4. Non-food products of proper quality, the list of which is approved by Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 03.19.1994, are not subject to return.
10.6. The Buyer must clearly inform the Seller about the return of the Goods in order to exercise the corresponding right. To do this, he must apply for an e-mail address and describe the reasons for returning the Goods.
10.7. To return the Product, you must:
- Pack the Goods returned by the Buyer;
- The product must not be used and its Product Appearance must be preserved.
10.8. The Buyer returns the Goods and duly completed return documents to the address indicated by the Seller in response to the electronic request. The Buyer must carry out the actual shipment of the Goods of appropriate quality no later than 14 days from the date when the Buyer notified the Seller of the exercise of his right to terminate the contract of sale and return of the Goods. The deadline for return is considered not to have been exceeded if the Buyer sends the Goods before the end of the 14-day return period established by this clause.
10.9. The return of the Goods of proper quality is carried out at the expense of the Buyer.
10.10. If the sales contract is terminated and the Goods are returned to the Buyer, the Seller shall return the cost of the Goods to the Buyer. The term for the return of the value of the Goods by the Seller does not exceed 14 days from the date of receipt by the Seller of a notice from the Buyer about the exercise of his right to terminate the sales contract, but in any case no later than within 14 days from the date of receipt of the Goods by the Seller. This term can be extended by the Seller.
10.11. The refund of the value of the Goods is made using the same payment method that the Buyer used for the initial transaction, unless the Buyer expressly agreed to another solution proposed by the Seller. In any case, the Buyer will not be charged a fee related to the refund.
10.12. In any case, the Seller may not refund the price of the Product until it receives the Product back or until the Buyer provides confirmation of the return of the Product, whichever occurs first.
10.13. The buyer is responsible for the decrease in the value of the Goods as a result of its use in a way other than what is necessary to determine the condition, properties and performance of the Goods.
11. Warranty periods and submission of claims
11.1. A complaint can be submitted only if the defect is detected immediately and the defect causes the non-compliance of the Goods with the terms of the contract (set forth on this website). The difference in design elements or design from those stated in the description on the Website is not a sign of poor quality of the Product.
11.3. After signing the accompanying documents, claims regarding external defects of the Product, its quantity, completeness are not accepted. That is, from the moment of delivery of the Goods to the moment of signing the accompanying documents, the Buyer must inspect the appearance of the Goods, check the quantity and completeness of the Goods in accordance with the placed order.
11.4. Complaints (claims) sent must indicate the reasons for the complaint and the information necessary to identify the order. A complaint (claim) can be submitted to the email address The Seller has the right to request additional information to make a decision on the Buyer's complaint.
11.5. The buyer must comply with the conditions (rules) for the use of the Product, which are indicated by the manufacturer on the corresponding internal labels placed on the Product.
11.8. Prodavetsʹ roz·hlyadaye skarhu protyahom 14 dniv z momentu yiyi otrymannya, i pro rezulʹtat povidomlyayetʹsya Pokuptsevi.
11.9. Yakshcho nadislanu skarhu zadovoleno, povertayetʹsya vartistʹ Tovaru ta vidshkodovuyutʹsya pidtverdzheni vytraty na povernennya Tovariv nenalezhnoyi yakosti do Prodavtsya.
11.10. Yakshcho v zadovolenni skarhy vidmovleno, Pokupetsʹ otrymuye povidomlennya v yakomu poyasnyuyetʹsya, shcho skarhu vyznano neobgruntovanoyu ta prychyny vyznannya skarhy neobgruntovanoyu.
12. Konfidentsiynistʹ, zakhyst ta obrobka personalʹnykh danykh
12.1. Pid chas reyestratsiyi na sayti Prodavtsya, pid chas zdiysnennya Zamovlennya Tovariv, Pokupetsʹ nadaye z·hodu na zbir ta obrobku svoyikh personalʹnykh danykh (zbyrannya, reyestratsiya, nakopychennya, zberihannya, adaptuvannya, zmina, ponovlennya, vykorystannya, poshyrennya, zneosoblennya, znyshchennya).
12.2. Z·hoda Pokuptsya na obrobku yoho personalʹnykh danykh ye dobrovilʹnoyu, ale bez z·hody na obrobku personalʹnykh danykh nemozhlyvo vykonaty reyestratsiyu ta pokupku na veb-sayti v Internet-mahazyni. Usya informatsiya pro obrobku personalʹnykh danykh dostupna v rozdili «Polityka konfidentsiynosti» na veb-sayti Internet-mahazynu.
12.3. Prodavetsʹ zobovʺyazuyetʹsya dotrymuvatysya konfidentsiynosti shchodo personalʹnykh danykh Pokuptsya, a takozh shchodo inshoyi informatsiyi Pokuptsiv, yaka stala vidomoyu Prodavtsyu u zvʺyazku z vykonannyam polozhenʹ tsykh Pravyl, za vynyatkom vypadkiv, koly taka informatsiya:
- ye zahalʹnodostupnoyu;
- rozkryta z dozvolu Pokuptsya;
- vymahaye rozkryttya u vypadkakh, vstanovlenykh zakonodavstvom, ta\abo pry nadkhodzhenni zapytiv vid upovnovazhenykh orhaniv derzhavnoyi vlady.
12.4. Prodavetsʹ maye pravo vykorystovuvaty tekhnolohiyu «cookies». «Cookies» ne mistyatʹ konfidentsiynu informatsiyu i ne peredayutʹsya tretim osobam.
12.5. Obrobka personalʹnykh danykh dlya marketynhovykh tsiley
12.6. Kliyent mozhe pohodytysya na obrobku svoyikh personalʹnykh danykh i yikh peredachu tretiy storoni dlya otrymannya komertsiynoyi informatsiyi vid napryklad pro spetsialʹni propozytsiyi.
13. Pravo intelektualʹnoyi vlasnosti
13.1. Vsya informatsiya, yaka mistytʹ na veb-sayti Internet-mahazynu, budʹ-yakyy kompʺyuternyy kod, yakyy mistytʹ Veb-sayt, elementy Veb-saytu nalezhytʹ Prodavtsyu na pravi intelektualʹnoyi vlasnosti. Vy ne mozhete kopiyuvaty, vidtvoryuvaty, peredavaty, publikuvaty, abo budʹ-yakym inshym chynom poshyryuvaty veb-storinky abo materialy Veb-saytu, abo komp'yuterni kody abo elementy Veb-saytu, okrim yak dlya osobystoho korystuvannya, bez poperednʹoyi pysʹmovoyi z·hody Prodavtsya.
14. Vnesennya zmin do tsykh Pravyl
14.1. Prodavetsʹ zalyshaye za soboyu pravo vnosyty zminy do tsykh Pravyl. Taki zminy vstupayutʹ v sylu z momentu rozmishchennya novoyi versiyi Pravyl na sayti, yakshcho inshyy strok nabrannya chynnosti ne peredbachenyy samymy Pravylamy.

11.8. The Seller considers the complaint within 14 days from the moment of its receipt, and the Buyer is notified of the result.
11.9. If the submitted complaint is satisfied, the cost of the Goods is returned and the confirmed costs of returning Goods of inadequate quality to the Seller are reimbursed.
11.10. If the complaint is rejected, the Buyer receives a message explaining that the complaint was found to be unfounded and the reasons for finding the complaint unfounded.
12. Confidentiality, protection and processing of personal data
12.1. When registering on the Seller's website, when placing an Order for Goods, the Buyer consents to the collection and processing of his personal data (collection, registration, accumulation, storage, adaptation, change, renewal, use, distribution, depersonalization, destruction).
12.2. The Buyer's consent to the processing of his personal data by is voluntary, but without consent to the processing of personal data it is impossible to complete registration and purchase on the website in the online store. All information on the processing of personal data is available in the "Privacy Policy" section on the website of the online store.
12.3. The Seller undertakes to maintain confidentiality regarding the personal data of the Buyer, as well as other information of the Buyers, which became known to the Seller in connection with the implementation of the provisions of these Rules, except for cases when such information:
- is publicly available;
- disclosed with the Buyer's permission;
- requires disclosure in cases established by law, and/or upon receipt of requests from authorized state authorities.
12.4. The seller has the right to use "cookies" technology. "Cookies" do not contain confidential information and are not transferred to third parties.
12.5. Processing of personal data for marketing purposes
12.6. The client can agree to the processing of his personal data and their transfer to a third party to receive commercial information from, for example, about special offers.
13. The right of intellectual property
13.1. All information contained on the website of the Internet store, any computer code that contains the Website, elements of the Website belong to the Seller by intellectual property rights. You may not copy, reproduce, transmit, publish, or otherwise distribute the web pages or materials of the Website, or the computer code or elements of the Website, except for personal use, without the prior written consent of the Seller.
14. Amendments to these Rules
14.1. The seller reserves the right to make changes to these Rules. Such changes enter into force from the moment the new version of the Rules is posted on the website, unless another effective date is provided by the Rules themselves.


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